5. About the delivery of goods5.1. General Provisions
5.1.1. The seller offers product delivery.
- courier delivery to the Buyer,
- export of products by the Buyer in a dedicated pickup.
The buyer has the right to choose any of the possible methods of delivery.
5.1.2. If the buyer deviates from receiving the products paid by the buyer, the cost of the products shall be returned by the buyer minus the cost of delivery of the products. The indicated amount must be paid within 10 calendar days. The payment is considered to be made from the moment the funds are transferred from the Seller's account.
5.1.3. All information on the terms and conditions of delivery of the Goods is set out in the Delivery section.
5.1.4. All questions related to the terms and conditions of delivery.
5.2. Terms and conditions of delivery
5.2.1. Delivery of the order is carried out in 3 working days from the moment of placing the order on the site.
5.2.2. The buyer must receive the product within 4 calendar days from the date of receipt of the notification of readiness for transfer to the buyer. The indicated period may be increased up to 7 calendar days.
5.2.3. The buyer checks the assortment, quantity, quality and value of all goods received on the order. After receiving the product, the buyer's claims regarding the assortment, quantity, quality (excluding hidden defects) and the cost of the products are not accepted.
6. About Return and Exchange of Products6.1. General Provisions
6.1.1. The return or exchange of the Products, as well as the refund, is carried out at the pick-up point at the place of receipt of the Products, in accordance with the procedure and terms specified in this section of the Agreement.
6.1.2. Returns or exchanges of products outside Sydney, providing courier delivery only, are made by courier. More detailed information about the terms of delivery to certain regions of Australia and around the world can be found in the Delivery section.
6.1.3. To make a return or exchange of Products, it is necessary to send a corresponding appeal to the Customer Support Service at
hi@atelier19g.com. The application is considered by the Seller within 7 calendar days from the date of its receipt.
6.1.4. When paying for the Products in cash, cash is refunded in cash at the pick-up point at the place of receipt of the PRD upon presentation of the passport and returned goods. If you pay for the Products by other forms of payment, a refund is made by bank transfer of funds at the Seller's bank details.
6.1.5. The difference between the actual design elements of the Products, including, but not limited to the color, shape or design of the Products, as stated in the description on the Site, does not affect its quality and does not violate the terms of the Agreement, cannot serve as grounds for returning the Products to the Seller.
6.1.6. All questions regarding the return or exchange of Products are sent to the Customer Support Service at hi@atelier19g.com.
6.2. Return Good Quality Goods
6.2.1. The Buyer has the right to return the Goods of good quality within 7 calendar days, not counting the day of the transfer of the Goods to you, if its presentation, consumer properties, as well as documents confirming the fact and conditions of the purchase of this Product on the Site are preserved.
6.2.2. Refunds for goods of good quality, with the exception of the Site's expenses for the delivery of goods, will be made no later than 10 calendar days from the date you contacted the Customer Support Service at
hi@atelier19g.com.
6.3. Return or exchange of goods of inadequate quality
6.3.1. Quality claims are accepted in the following order:
6.3.2. claims for defects or other discrepancies of the Products that are not hidden and that may be discovered during the transfer of the Products to the Buyer shall be accepted by the Seller upon transfer of the Products to the Buyer;
6.3.3. Claims for defects, other non-conformities of the Products related to inadequate quality are accepted by the Seller within 20 days from the date of transfer of the Products to the Buyer.
6.3.4. Under a hidden defect is recognized:
- idle mechanisms;
6.3.5. A hidden manufacturing defect is the lack of necessary elements, as well as the presence of unnecessary components that can cause harm, inconvenience or difficulty in using the equipment.
6.3.6. The Seller does not consider or accept claims related to Products having signs of use, including, but not limited to, damage to the external or internal appearance (scratches, broken corners, dents), broken or cracked parts, deformation or loss of mechanisms, if Damages specified in this clause were identified after the transfer of the Products to the Buyer.
7. Responsibility of the parties. Seller Limitation7.1. The Buyer assumes full responsibility and risks associated with the use of the Products.
7.2. The Buyer is fully responsible for the use by third parties of the information transmitted by the Seller to the email address specified by the Buyer during registration.
7.3. The Seller is not responsible for any expenses of the Buyer or direct or indirect damage that may be caused to the Buyer due to the use of the Products.
7.4. The Seller is not liable for direct or indirect damage incurred by the Buyer as a result of data transmission errors, malfunctions / defects in the operation of software and / or equipment, data loss and damage, data processing or display errors, data transmission delays and other failures that occurred not the fault of the Seller.
7.5. The Seller's Website, Mobile applications and all related services are provided "as is", without any direct or indirect guarantees that the specified Website, Mobile applications and (or) services may or may not be suitable for specific purposes of use.
7.6. The seller is not responsible for the inability to use the Site, Mobile applications and (or) related services by the User for any reason, including but not limited to: errors, omissions, interruptions, deletions, defects, delays in processing or transferring data, disruption of lines communications, equipment malfunction, any technical failures or other problems of any telephone networks or services, computer systems, servers or providers, computer or telephone equipment, software, online obligations of suppliers of certain services, theft or destruction or unauthorized access to the User Materials posted on the Websites or in any other place, etc.
7.7. Under no circumstances shall the Seller be liable for any costs incurred by the User or direct or indirect damage, including lost profits or lost data, damage to the honor, dignity or business reputation that may be caused to the User as a result of using the Site, Applications and (or) related services.
7.8. The seller is not responsible for visiting and using external resources, links to which may be contained on the Site.
7.9. The Site Administration is not responsible and does not have direct or indirect obligations to the User in connection with any possible or occurring losses or losses associated with any content of the Site, goods or services available on or received through external sites or resources or other contacts of the User, which he entered using the information posted on the Site or links to external resources.
7.10. The User agrees that the Site Administration does not bear any responsibility and does not have any obligations in connection with advertising that can be placed on the Site.
8. Duration of the Agreement8.1. The Agreement shall enter into force upon registration of the Buyer on the Site and is valid until the Parties fully fulfill their obligations.
9. Force Majeure9.1. The Parties are exempted from liability for partial or full failure to fulfill obligations under this Agreement if such failure was a direct consequence of force majeure circumstances (force majeure) that arose after joining the Agreement as a result of emergency events, namely: fire, flood, a hurricane and an earthquake or the imposition by state authorities of restrictions on the activities of any of the Parties, and if these circumstances the Parties could neither have foreseen nor to prevent by reasonable measures.
10. Other conditions10.1. In the event that any provision or any part of the provisions of the Agreement is recognized as invalid or not having legal force, the remaining provisions and parts of the provisions of the Agreement remain in full force and effect.
10.2. All Appendices to this Agreement are an integral part of it: Privacy Policy and Delivery Terms.
10.3. In all other respects, the Parties agreed to be guided by the current legislation of Australia.
10.4. The Seller is entitled to amend the Agreement with the obligatory placement of relevant information on the Seller's Website.
10.5. For all emerging issues, the Buyer has the right to contact the Seller Support Service at the email address:
hi@atelier19g.com.
10.6. The seller is entitled at any time to unilaterally change the terms of this Agreement. Such changes shall enter into force upon posting a new version of the Agreement on the site. If the User disagrees with the changes made, he is obliged to refuse access to the Site, stop using the materials and services of the Site.
10.7. By registering on the Site, the User agrees to receive messages after the purchase - about the payment made and about the composition of the order.
10.8. By registering on the Site, the User agrees to receive informational messages about news, events, gifts and other messages from the Site Administration at the email address specified during registration.
11. Dispute Resolution11.1. Disputes and disagreements that may arise under this Agreement are resolved by observing the pre-trial (claim) order. The term for consideration of a claim is 7 (seven) calendar days from the date of its receipt.
11.2. If the Parties do not come to an agreement, these disputes and disagreements are resolved in a judicial proceeding in accordance with the current legislation of Australia.