TERM of USE

1. Terms used in this Agreement

1.1. Buyer (User) - an Internet user who has accepted the terms of this Agreement, who has registered on the Seller's Website.
1.2. Site Administration (Seller) - Individual / Sole Trader Kirill Kacherov (ABN 46 246 896 493).
1.3. Products - goods posted on the Seller's Website, accessible to Users through the Seller's Website and / or Mobile Applications.
1.4. Order - the User's application for the purchase of Goods from the Site's catalog, executed by electronic form on the Site (hereinafter referred to as the "Basket") by the User and / or by telephone through an operator's service employee. Confirmation of the fact of placing the Order is the assignment of a unique identification number of 6 or more digits.

When placing an Order, the Client indicates the following information:
- Surname, name of the Buyer or Recipient of the Order;
- Contact number;
- Email;
- Delivery address of the Order;
- ABN of the company (if the payment option "cashless payment" is selected).

1.5. Seller's site (Site) - an information resource on the Internet belonging to the Seller located on one of the following domains:
- https://atelier19g.com
- Any pages of any level after https://atelier19g.com

1.6. Agreement - this User Agreement governing the relations of Individual / Sole Trader Kirill Kacherov and the User throughout the entire period of the provision of the Services and the User's access to the personalized services of the Site.


2. Subject of the Agreement

2.1. The seller provides the opportunity to buy on a fee basis to acquire ownership of:
- equipment, by ordering products presented in the Seller's catalog.

2.2. By clicking on the button, you will receive all the necessary conditions.
Buyer agrees to consent by telephone.


3. Obligations of the parties

3.1. Seller Responsibilities:
3.1.1. To carry out delivery Produced by the Buyer on the terms and conditions available in this Agreement.
3.1.2. In addition, there is evidence that when committing contractual obligations to the buyer, no obligations are required.

3.2. Buyer Responsibilities:
3.2.1. Register on the Seller's Website.
3.2.2. When registering, follow the instructions of the Seller about the registration procedure posted on the Website of the Seller.
3.2.3. Make payment for the Products in accordance with clause 4 of the Agreement.
3.2.4. Use strong personal information.
3.2.5. The user agrees with the actions and does not leave comments and entries that may be violated in accordance with the legislation of Australia or in the field of human rights, generally accepted standards of morality and morality, as well as any actions, Site and Site services.
3.2.6. The buyer has no right:
- carry out production (replication);
- modify or otherwise process products.
The buyer is warned that a violation of clause 3.2.5. The agreement is a violation of the law, as well as international law.
3.2.7. Using the materials of the Site without the consent of the copyright holders is not allowed. All sellers and its counterparties.
3.2.8. When quoting materials from the Site, including copyrighted works, a link to the Site is required.

4. Procedure for the acquisition of Products

4.1. To make a purchase from the Seller, you need to go through the process of placing an order on the Site in the prescribed manner. Placement of an order on the Site is carried out using personal e-mail, which is necessary to send a completed order form.

4.2. In case of any change in the data provided by the Buyer and necessary for the Seller to properly fulfill the obligations to sell and deliver the Products, the Buyer undertakes to immediately notify the Seller by sending a corresponding letter to the company's customer support service at hi@atelier19g.com.

4.3. The Seller is not responsible for non-fulfillment and / or improper fulfillment of obligations to sell and / or deliver Products to the Buyer, if the specified violation is associated with the provision of inaccurate and / or invalid data about the Buyer, as well as non-fulfillment by the Buyer of the terms of this Agreement.

4.4. The seller makes sufficient efforts to ensure that the appearance, packaging and characteristics of the Products are consistent with the descriptions in the catalog on the Site. At the same time, the Seller informs you that the actual appearance and packaging of the Products may differ from the descriptions contained on the Site in the event of changes to the Products directly by the manufacturer.

4.5. The products presented in the catalog on the Site have all the necessary certificates and fully comply with the requirements of the legislation of Australia, which can be found by contacting the customer support service of the Site at hi@atelier19g.com.

4.6. The price and availability of the Products changes on the Site around the clock without prior notice and are indicated in the individual status and detailed card of the Products displayed in the catalog on the Site.

4.7. It is allowed to change the composition of the Order before it is processed by the operator of the operator service as agreed with the Buyer by phone. If it is impossible to contact the Buyer within 7 calendar days from the date of placing the Order, the Order may be canceled by the Seller unilaterally.

4.8. The site accepts payment for the Products in Australian Dollars in accordance with the current legislation of Australia.

4.9. All questions related to the purchase of Products from the catalog on the Site, you can send to the Customer Support Service at hi@atelier19g.com.

4.11. Terms of payment for the work by individuals
4.11.1. An individual can purchase Products on the Site by paying for it in the following ways:
- by debit/credit card.
4.11.2. Payment by debit/credit card:
Payment for the Products can be carried out using the following debit and credit cards: Visa, MasterCard.
4.13. Upon transfer of the Product to the Buyer, a cash receipt is issued. A cashier's check may be issued by the Seller's banking agent acting on the basis of a bank agency agreement.
4.14. Terms of payment for the Products by legal entities:
4.14.1. Legal entities purchase the Products by concluding a supply contract.
4.14.2. Payment for the Products is carried out by cashless transfer of funds at the Bank details of the Seller.
4.14.3. To conclude a supply contract, you must contact hi@atelier19g.com
4.14.4. Clause 3.2.4 of this Agreement does not apply to a supply contract with a legal entity. Also, the supply agreement may contain other provisions that differ from those described in this Agreement.

5. About the delivery of goods

5.1. General Provisions
5.1.1. The seller offers product delivery.
- courier delivery to the Buyer,
- export of products by the Buyer in a dedicated pickup.
The buyer has the right to choose any of the possible methods of delivery.
5.1.2. If the buyer deviates from receiving the products paid by the buyer, the cost of the products shall be returned by the buyer minus the cost of delivery of the products. The indicated amount must be paid within 10 calendar days. The payment is considered to be made from the moment the funds are transferred from the Seller's account.
5.1.3. All information on the terms and conditions of delivery of the Goods is set out in the Delivery section.
5.1.4. All questions related to the terms and conditions of delivery.
5.2. Terms and conditions of delivery
5.2.1. Delivery of the order is carried out in 3 working days from the moment of placing the order on the site.
5.2.2. The buyer must receive the product within 4 calendar days from the date of receipt of the notification of readiness for transfer to the buyer. The indicated period may be increased up to 7 calendar days.
5.2.3. The buyer checks the assortment, quantity, quality and value of all goods received on the order. After receiving the product, the buyer's claims regarding the assortment, quantity, quality (excluding hidden defects) and the cost of the products are not accepted.

6. About Return and Exchange of Products

6.1. General Provisions
6.1.1. The return or exchange of the Products, as well as the refund, is carried out at the pick-up point at the place of receipt of the Products, in accordance with the procedure and terms specified in this section of the Agreement.
6.1.2. Returns or exchanges of products outside Sydney, providing courier delivery only, are made by courier. More detailed information about the terms of delivery to certain regions of Australia and around the world can be found in the Delivery section.
6.1.3. To make a return or exchange of Products, it is necessary to send a corresponding appeal to the Customer Support Service at hi@atelier19g.com. The application is considered by the Seller within 7 calendar days from the date of its receipt.
6.1.4. When paying for the Products in cash, cash is refunded in cash at the pick-up point at the place of receipt of the PRD upon presentation of the passport and returned goods. If you pay for the Products by other forms of payment, a refund is made by bank transfer of funds at the Seller's bank details.
6.1.5. The difference between the actual design elements of the Products, including, but not limited to the color, shape or design of the Products, as stated in the description on the Site, does not affect its quality and does not violate the terms of the Agreement, cannot serve as grounds for returning the Products to the Seller.
6.1.6. All questions regarding the return or exchange of Products are sent to the Customer Support Service at hi@atelier19g.com.
6.2. Return Good Quality Goods
6.2.1. The Buyer has the right to return the Goods of good quality within 7 calendar days, not counting the day of the transfer of the Goods to you, if its presentation, consumer properties, as well as documents confirming the fact and conditions of the purchase of this Product on the Site are preserved.
6.2.2. Refunds for goods of good quality, with the exception of the Site's expenses for the delivery of goods, will be made no later than 10 calendar days from the date you contacted the Customer Support Service at hi@atelier19g.com.
6.3. Return or exchange of goods of inadequate quality
6.3.1. Quality claims are accepted in the following order:
6.3.2. claims for defects or other discrepancies of the Products that are not hidden and that may be discovered during the transfer of the Products to the Buyer shall be accepted by the Seller upon transfer of the Products to the Buyer;
6.3.3. Claims for defects, other non-conformities of the Products related to inadequate quality are accepted by the Seller within 20 days from the date of transfer of the Products to the Buyer.
6.3.4. Under a hidden defect is recognized:
- idle mechanisms;
6.3.5. A hidden manufacturing defect is the lack of necessary elements, as well as the presence of unnecessary components that can cause harm, inconvenience or difficulty in using the equipment.
6.3.6. The Seller does not consider or accept claims related to Products having signs of use, including, but not limited to, damage to the external or internal appearance (scratches, broken corners, dents), broken or cracked parts, deformation or loss of mechanisms, if Damages specified in this clause were identified after the transfer of the Products to the Buyer.

7. Responsibility of the parties. Seller Limitation

7.1. The Buyer assumes full responsibility and risks associated with the use of the Products.
7.2. The Buyer is fully responsible for the use by third parties of the information transmitted by the Seller to the email address specified by the Buyer during registration.
7.3. The Seller is not responsible for any expenses of the Buyer or direct or indirect damage that may be caused to the Buyer due to the use of the Products.
7.4. The Seller is not liable for direct or indirect damage incurred by the Buyer as a result of data transmission errors, malfunctions / defects in the operation of software and / or equipment, data loss and damage, data processing or display errors, data transmission delays and other failures that occurred not the fault of the Seller.
7.5. The Seller's Website, Mobile applications and all related services are provided "as is", without any direct or indirect guarantees that the specified Website, Mobile applications and (or) services may or may not be suitable for specific purposes of use.
7.6. The seller is not responsible for the inability to use the Site, Mobile applications and (or) related services by the User for any reason, including but not limited to: errors, omissions, interruptions, deletions, defects, delays in processing or transferring data, disruption of lines communications, equipment malfunction, any technical failures or other problems of any telephone networks or services, computer systems, servers or providers, computer or telephone equipment, software, online obligations of suppliers of certain services, theft or destruction or unauthorized access to the User Materials posted on the Websites or in any other place, etc.
7.7. Under no circumstances shall the Seller be liable for any costs incurred by the User or direct or indirect damage, including lost profits or lost data, damage to the honor, dignity or business reputation that may be caused to the User as a result of using the Site, Applications and (or) related services.
7.8. The seller is not responsible for visiting and using external resources, links to which may be contained on the Site.
7.9. The Site Administration is not responsible and does not have direct or indirect obligations to the User in connection with any possible or occurring losses or losses associated with any content of the Site, goods or services available on or received through external sites or resources or other contacts of the User, which he entered using the information posted on the Site or links to external resources.
7.10. The User agrees that the Site Administration does not bear any responsibility and does not have any obligations in connection with advertising that can be placed on the Site.

8. Duration of the Agreement

8.1. The Agreement shall enter into force upon registration of the Buyer on the Site and is valid until the Parties fully fulfill their obligations.

9. Force Majeure

9.1. The Parties are exempted from liability for partial or full failure to fulfill obligations under this Agreement if such failure was a direct consequence of force majeure circumstances (force majeure) that arose after joining the Agreement as a result of emergency events, namely: fire, flood, a hurricane and an earthquake or the imposition by state authorities of restrictions on the activities of any of the Parties, and if these circumstances the Parties could neither have foreseen nor to prevent by reasonable measures.

10. Other conditions

10.1. In the event that any provision or any part of the provisions of the Agreement is recognized as invalid or not having legal force, the remaining provisions and parts of the provisions of the Agreement remain in full force and effect.
10.2. All Appendices to this Agreement are an integral part of it: Privacy Policy and Delivery Terms.
10.3. In all other respects, the Parties agreed to be guided by the current legislation of Australia.
10.4. The Seller is entitled to amend the Agreement with the obligatory placement of relevant information on the Seller's Website.
10.5. For all emerging issues, the Buyer has the right to contact the Seller Support Service at the email address: hi@atelier19g.com.
10.6. The seller is entitled at any time to unilaterally change the terms of this Agreement. Such changes shall enter into force upon posting a new version of the Agreement on the site. If the User disagrees with the changes made, he is obliged to refuse access to the Site, stop using the materials and services of the Site.
10.7. By registering on the Site, the User agrees to receive messages after the purchase - about the payment made and about the composition of the order.
10.8. By registering on the Site, the User agrees to receive informational messages about news, events, gifts and other messages from the Site Administration at the email address specified during registration.

11. Dispute Resolution

11.1. Disputes and disagreements that may arise under this Agreement are resolved by observing the pre-trial (claim) order. The term for consideration of a claim is 7 (seven) calendar days from the date of its receipt.
11.2. If the Parties do not come to an agreement, these disputes and disagreements are resolved in a judicial proceeding in accordance with the current legislation of Australia.